Objective:
Development of a help desk and ticketing system with Make.com

The Problem: We lacked a system to manage help desk requests.

In our company, we needed a help desk and ticketing system that was flexible and integrated with our daily tools. We didn't want to add new software or products to our tools and were looking for a system that would adapt to our workflows.

The Solution: a no-code ticketing system with Make.com.

To address this challenge, we started by designing the workflow, taking into account our internal logic. After outlining the workflow, we selected the most suitable no-code service for backend integrations and with various products like Notion, Microsoft 365, etc.

Using the modules provided by Make, we were able to create, assign, manage, and monitor tickets efficiently. The modules used included:

• Webhooks;
• Notion database;
• Email module;
• Text parsers;
• Set & get variable;

The Results

The results achieved were remarkable. We created a customized and integrated ticketing system in just 7 days without introducing any new software or product into the company. We automated 100% of the workflow, significantly reducing management costs.

Additionally, adopting Make.com has changed the way we handle our customer service. Its automations allow us to create, assign, manage, and monitor customer requests much faster and more orderly, saving precious time.

We no longer have to ask ourselves, “Do you reply or should I? Is the ticket page updated with the latest information sent by the customer? Who is taking care of it?” because all of this is managed automatically and transparently by Make.com.

In conclusion, our project with Make.com was a great success. We were able to create an efficient and flexible help desk and ticketing system that integrates perfectly with our daily tools and adapts to our workflows.

How can we help you? Write to us!

Want to know more about what we do? Thanks to our new ticketing system, we will respond even faster. Write to us at hello@palmabit.com!